Christian11
Member
AI chatbots are intelligent software applications that simulate human conversation using NLP (Natural Language Processing) and machine learning. They’re integrated into websites, messaging apps, and customer support systems to provide immediate assistance to users.
These bots help customers by resolving common issues, such as tracking orders, resetting passwords, booking appointments, or providing product information. Instead of waiting for a human agent, customers get instant answers—24/7. This accessibility increases customer satisfaction and retention.
AI chatbots can also personalize responses using data from previous interactions or customer profiles. For example, a returning customer might receive tailored product recommendations or status updates based on their purchase history.
They help companies reduce operational costs by handling thousands of interactions simultaneously. This allows human agents to focus on high-level or complex queries that require empathy or critical thinking. Additionally, bots provide consistency in tone and information, which is difficult to guarantee across a large human team.
With ongoing learning through data training and feedback, AI chatbots continuously evolve to handle new scenarios, becoming smarter and more efficient over time.
SOURCE: https://www.inoru.com/ai-customer-services
These bots help customers by resolving common issues, such as tracking orders, resetting passwords, booking appointments, or providing product information. Instead of waiting for a human agent, customers get instant answers—24/7. This accessibility increases customer satisfaction and retention.
AI chatbots can also personalize responses using data from previous interactions or customer profiles. For example, a returning customer might receive tailored product recommendations or status updates based on their purchase history.
They help companies reduce operational costs by handling thousands of interactions simultaneously. This allows human agents to focus on high-level or complex queries that require empathy or critical thinking. Additionally, bots provide consistency in tone and information, which is difficult to guarantee across a large human team.
With ongoing learning through data training and feedback, AI chatbots continuously evolve to handle new scenarios, becoming smarter and more efficient over time.
SOURCE: https://www.inoru.com/ai-customer-services