How does Generative AI in Customer Service personalize support?

[aliasceasar]

Generative AI in Customer Service personalizes support by using real-time customer data, past interactions, and predictive analytics to tailor responses. Unlike traditional chatbots that follow static scripts, generative AI understands context, intent, and tone, enabling it to adapt conversations dynamically. Whether it's addressing a customer's previous purchase, remembering preferences, or offering proactive solutions, AI ensures the interaction feels genuine and customized. This level of personalization builds stronger relationships with customers, increases engagement, and enhances brand loyalty. By anticipating customer needs before they even articulate them, generative AI elevates the service experience to new heights.

Source : https://www.inoru.com/generative-ai-customer-service-solutions