What are the key benefits of Generative AI in Customer Service?

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Generative AI in customer service offers multiple benefits: instant responses, personalized support, 24/7 availability, and the ability to handle multiple queries simultaneously. It improves customer satisfaction by minimizing wait times and offering consistent service. Internally, it reduces agent workload, enhances team productivity, and provides data-driven insights to improve services. Most importantly, it enables businesses to scale support operations without compromising quality or increasing costs.

Source : https://www.inoru.com/generative-ai-customer-service-solutions