What are the benefits of AI in customer service?

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AI in customer service offers several advantages. It reduces response time, providing instant support through chatbots and virtual assistants. AI can also handle large volumes of inquiries simultaneously, improving scalability and availability. Predictive analytics enables AI to anticipate customer needs and suggest relevant solutions. Furthermore, AI helps businesses collect and analyze customer feedback, leading to continuous improvement in services. For companies, it means cost savings, as AI reduces the need for a large customer support workforce while maintaining quality service.


SOURCE: https://www.inoru.com/ai-customer-service