Christian11
Member
While AI is a powerful tool for enhancing customer service, it is unlikely to fully replace human agents in the near future. AI excels at automating repetitive and simple tasks, such as answering frequently asked questions, processing basic requests, and guiding customers through troubleshooting steps. However, complex inquiries that require empathy, nuanced understanding, or creative problem-solving are best handled by human agents. The future of AI in customer service is collaborative, with AI supporting human agents by providing insights, automating simple tasks, and ensuring that agents can focus on more challenging or personalized customer needs. A hybrid model that combines AI and human support is likely to yield the best results for both companies and customers.
SOURCE: https://www.inoru.com/ai-customer-service
SOURCE: https://www.inoru.com/ai-customer-service